Japanese intercultural communication hindrances in business environment: Case studies with Polish counterparts

Abstract Japan has been facing with paradigm shift necessity in terms of the demographic structure, globalizing business and technology revolution, and as its consequence, also with deficiency of human resources with global literacy. The Japanese government has established a new strategy aiming to develop and foster “Global Human Resources” with high language and communication skills capable for international operations. Analyses of the literature on Japanese sociocultural behavioral characteristics and empirical case studies carried out in Poland with pragmatics approach in this paper reveal that honorifics regarded as a technical layer of interaction management and Japanese habitus consisting of uchi/soto behavioral scheme, unique uchi-codex are causes of interaction failure. These features make Japanese uchi-group ethnocentric and almost impossible for a non-Japanese to assimilate themselves to the uchi-codex. Neither a foreign speaker’s high level of proficiency of the Japanese language nor their good knowledge on Japanese culture itself guarantee successful communication and interaction in the Japanese business sector without their practical ability and endeavors to apply this Japanese behavioral scheme even partially. The whole sociocultural and behavioral discrepancy or this incompatibility of Japanese behavioral scheme to other cultures seems to keep the Japanese away from achieving Human Resources with global literacy.