Villanova Tallada Mª Pilar, Carolina A. Mateu Hernández
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To gain the maximum effectiveness from telemedicine, it is very important to redefine care processes with the participation of healthcare professionals to achieve a mixed model of care that will facilitate their work and patient accessibility. Telemedicine must be appropriately included in corporate information systems and provide primary care with systems that help in clinical decision-making and predictive models of care that can signal potential disease progression. Not everything that is technically possible is necessary or will add value to the organisation and we must analyse real needs. At present we have insufficient evidence on the clinical benefits of telemedicine in the management of chronic disease. We need more investment in information systems, new professional profiles, and changes in care processes to take advantage of the benefits of Big Data and artificial intelligence.