TQM application by client organisations in Hong Kong

Abstract This paper describes a structured questionnaire survey that explores the perception of client organisations in Hong Kong on the adoption of total quality management (TQM) in their organisations. The overall survey result indicates that the TQM philosophy has been cultivated in the construction industry in Hong Kong and the positive effects of TQM awareness are becoming visible. There are indications that the construction industry is becoming more familiar with the TQM principles through the efforts of the government client departments and other major client organisations. The survey also identifies short-term needs to raise the effectiveness of the application of TQM principles for current and scheduled projects, and also the long-term needs that are important to sustainable business development.