TQM中介下组织公民行为对企业可持续性的影响:以孟加拉国纺织业为例

IF 3.8 Q2 MANAGEMENT TQM Journal Pub Date : 2023-08-08 DOI:10.1108/tqm-02-2023-0056
Shuai Zhang, Dong-Young Rew, Joo-Youn Jung, Sibin Wu, Carlos M. Baldo
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引用次数: 0

摘要

目的探讨组织公民行为(OCB)、全面质量管理(TQM)与企业可持续发展(CS)之间的关系。具体而言,作者提出TQM在组织行为与企业绩效之间起到中介作用。作者打算证明TQM实践可能能够平衡所有利益相关者的利益,从而提高所有三个CS要素的绩效,即经济、社会和环境。设计/方法/方法作者设计了一份调查问卷。然后,作者从216家公司负责质量控制的经理那里收集了数据。提出假设,并采用回归分析和路径分析对假设进行检验。结果表明,企业社会责任对TQM和CS均有正向影响。TQM也与CS呈正相关。此外,TQM在组织行为与企业绩效之间起到中介作用。进一步的分析表明,充分的调解只适用于CS的经济方面,而不适用于社会和环境方面。实践启示以实现全面的CS绩效为目标的公司不仅应该鼓励组织中的OCB,还应该重视TQM。在选择硬TQM和软TQM时,应优先考虑硬TQM。本文详细探讨了组织行为、全面质量管理和企业绩效之间的关系。作者从软TQM和硬TQM两个要素来看待TQM,从经济、社会和环境三个要素来看待CS绩效。作者进一步研究了硬TQM和软TQM对CS性能的不同影响。
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Impact of organizational citizenship behavior on corporate sustainability through the mediation of TQM: focus on the textile industry in Bangladesh
PurposeThis study investigates the relationship between organizational citizenship behavior (OCB), total quality management (TQM), and corporate sustainability (CS). Specifically, the authors propose that TQM mediates the relationship between OCB and CS. The authors intend to demonstrate that TQM practice may be able to balance the interests of all stakeholders and hence improve the performance of all three CS elements, namely economic, social and environmental.Design/methodology/approachThe authors designed a survey questionnaire. The authors then collected data from managers that were in charge of quality control in 216 companies. Hypotheses were developed and regression and path analyses were used to test the hypotheses.FindingsOCB has a positive effect on both TQM and CS. TQM also is positively related to CS. Further, TQM mediates the relationship between OCB and CS. Further analyses show that the full mediation only applies to economic aspects of CS but not social and environmental.Practical implicationsCompanies that aim to achieve overall CS performance should not only encourage OCB in an organization, but also pay attention to TQM. Moreover, when deciding on hard and soft TQM, the priority should be given to hard TQM.Originality/valueThe authors investigate the relationship between OCB, TQM and CS in detail. The authors treat TQM in two elements of soft TQM and hard TQM while treating CS performance in three elements of economic, social and environmental performances. The authors further examine how both hard and soft TQM impacts CS performance differently.
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来源期刊
TQM Journal
TQM Journal Business, Management and Accounting-Business, Management and Accounting (all)
CiteScore
9.10
自引率
0.00%
发文量
114
期刊介绍: Commitment to quality is essential if companies are to succeed in a commercial environment which will be virtually unrecognizable in less than a decade. Changing attitudes, changing perspectives and changing priorities will revolutionise the structure and philosophy of future business practice - and TQM will be at the heart of that metamorphosis. All aspects of preparing for, developing, introducing, managing and evaluating TQM initiatives.
期刊最新文献
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