Is the well-being of gig workers in Malaysia better? The reality of pain and gain

ABSTRACT The demand for gig work is continuously rising with the emergence of online platforms and marketplaces such as Freelancers.com, LinkedIn, Grab, Foodpanda, etc. Although the demand for gig work is growing, the ecosystem of this field does not fully support the welfare and well-being of its workers. The literature discussion is scarce regarding the well-being of Malaysia’s gig workers, especially regarding the financial, work-life balance, and workers’ protection aspects. This study aims to fill this gap. Our findings indicate that the main motivation for choosing gig work is flexible work hours. The challenges faced by gig workers include the meagre ability to save, and lack of retirement security. No health benefits are present to support the sustainable wellbeing of gig workers. The current policies that help workers during times of need, such as SOCSO and EPF, are always welcome but perceived as optional. Thus, the paper suggests that more policies should be formulated to support the wellbeing of gig workers.