玻璃天花板知觉对酒店女性员工工作投入和服务导向行为的影响

Q2 Business, Management and Accounting Journal of Human Resources in Hospitality and Tourism Pub Date : 2021-10-02 DOI:10.1080/15332845.2021.1959799

Sewon Min, Borham Yoon

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引用次数: 2

摘要

摘要本研究的目的是检验女性的玻璃天花板感知对工作投入和服务导向行为的影响。本研究评估了女性高档酒店员工对玻璃天花板的感知水平，以及它如何影响她们的工作投入和服务行为。数据收集自韩国首尔高档酒店的214名员工，用于数据分析。研究发现，玻璃天花板的感知与工作投入和服务导向呈负相关。

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The role of glass ceiling perception on work engagement and service orientation behavior among female hotel employees

Abstract The purpose of this study is to examine the effects of women’s glass ceiling perception on work engagement and service-orientated behavior. This study assessed the level of a glass ceiling perception among the female upscale hotel employees and how it affects their work engagement and service-oriented behavior. Data were collected from 214 employees of upscale hotels in Seoul, South Korea and used for data analysis. The study found that the glass ceiling perception was negatively related to work engagement and service orientation.

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来源期刊

Journal of Human Resources in Hospitality and Tourism Business, Management and Accounting-Organizational Behavior and Human Resource Management

CiteScore

3.90

自引率

0.00%

发文量

期刊介绍： The Journal of Human Resources in Hospitality & Tourism encompasses the vast and diversified research on issues impacting human resources in the hospitality and tourism industry. It strives to be the preeminent forum for the dissemination of key academic and industry research and encourages research from both industry experts as well as academic experts. The Journal also examines the latest issues and trends in education as it related to human resources theory and practice. In addition to reporting on the best practices in the hospitality industry, the refereed Journal of Human Resources in Hospitality & Tourism covers such relevant topics as: -Turnover-related issues in the hospitality industry- Workplace violence- Employee attitude surveys- Well-being- Departmental conflict issues- Career paths among managers- Drug and alcohol abuse- The labor shortage in the hospitality industry- Employee empowerment- Education and training- Employee incentive programs- Recruitment and retention- Workforce diversity- Employee engagement