KNOWLEDGE TRANSFER ACROSS DIFFERENT BOUNDARIES IN A PROJECT ENVIRONMENT: A CASE STUDY OF A BOTSWANA MINING ORGANISATION

Effective knowledge transfer is essential in obtaining a competitive advantage. In a project environment, knowledge transfer occurs across different boundaries and involves different stakeholders  —  a topic much neglected in the literature. This paper explores the processes at play when knowledge is transferred across different boundaries, and then focuses on the role played by the document management system in a project management office. Results from focus group workshops and interviews indicate that the project management office plays a vital role in ensuring effective knowledge transfer, and that the roles differ at different boundaries. In the mining case study, the document management system plays a key role in knowledge transfer.