ISO 18404:2015在组织改进中的错位:一篇对等文章

IF 3.8 Q2 MANAGEMENT TQM Journal Pub Date : 2023-09-05 DOI:10.1108/tqm-01-2023-0019
Olivia McDermott, J. Antony, M. Sony, V. Swarnakar
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引用次数: 0

摘要

目的本文介绍了ISO 18404:2015标准的背景,并解释了其基本原理。它旨在反驳Oudhiri等人。(2022)论文。此外,正如Antony等人先前的工作所证明的那样,本文进一步证明了该标准的错位和不适合使用。(2022022).设计/方法论/方法点对位法方法,对ISO 18404:2015上的研究进行文献综述,以回应Oudhiri等人。(2022)研究。研究结果表明,Oudhiri等人s(2022)的工作对ISO18404并不开放。Oudrhiri等人。(2020)研究得到了回应和反驳。研究局限性/含义Antony等人三项研究(2021年和2022年)和Oudhiri等人s(2022)研究文献中ISO 18404标准影响的实证研究有限。正如文献所示,鉴于目前的格式,许多公司没有使用该标准;因此,缺乏与实际实现相关的信息是稀疏的。实际含义研究结果表明,Oudhiri等人s(2022)的工作是可以回答和反驳的。独创性/价值这项研究巩固并加强了Antony等人的三项研究结果。(2021和2022),并作为对Oudhiri等人。(2022)研究。
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The misplacement of ISO 18404:2015 in organisational improvement: a point-counterpoint article
PurposeThis paper gives the background to the ISO 18404:2015 standard and explains its rationale. It aims to rebut the Oudrhiri et al. (2022) paper. Furthermore, this paper adds further evidence of the misplacement and unfitness for use of the standard, as evidenced in the previous work by Antony et al. (2021, 2022).Design/methodology/approachA point-counterpoint methods approach with a literature review of studies available on ISO 18404:2015 to respond to the Oudrhiri et al. (2022) study.FindingsThe findings indicate that Oudrhiri et al.'s (2022) work is not open minded in relation to ISO18404. Each point raised in the Oudrhiri et al. (2020) study has been answered and counter argued.Research limitations/implicationsOther than Antony et al.'s three studies (2021 and 2022) and Oudrhiri et al.’s (2022) study empirical studies looking into the impact of the ISO 18404 standard in the literature were limited. As the literature has shown, many companies are not utilising the standard given its current format; hence, a lack of information relating to the practical implementation is sparse.Practical implicationsThe findings indicate that Oudrhiri et al.'s (2022) work can be answered and counter argued.Originality/valueThis study consolidates and strengthens the findings from the three studies by Antony et al. (2021 and 2022) and acts as a rebuttal to the Oudrhiri et al. (2022) study.
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来源期刊
TQM Journal
TQM Journal Business, Management and Accounting-Business, Management and Accounting (all)
CiteScore
9.10
自引率
0.00%
发文量
114
期刊介绍: Commitment to quality is essential if companies are to succeed in a commercial environment which will be virtually unrecognizable in less than a decade. Changing attitudes, changing perspectives and changing priorities will revolutionise the structure and philosophy of future business practice - and TQM will be at the heart of that metamorphosis. All aspects of preparing for, developing, introducing, managing and evaluating TQM initiatives.
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