纠纷调解员策略操作中的情绪命名:使用法语语料库的案例研究

IF 0.8 3区 文学 Q3 COMMUNICATION Text & Talk Pub Date : 2022-09-16 DOI:10.1515/text-2021-0044
S. Greco, Sara Cigada, Chiara Jermini-Martinez Soria
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引用次数: 0

摘要

摘要本文旨在分析纠纷调解员在调解讨论中识别纠纷当事人的欣快感和烦躁情绪,并将其转化为“所说”情绪的原因。我们的分析基于用法语进行的七次角色扮演调解会议的语料库。采用论证研究中的战略策略概念,我们考虑了中介使用的命名情绪的表象手段的反复出现的例子。我们的研究结果表明,中介以两种方式命名情绪。首先,他们确定了双方冲突根源的烦躁情绪,并将其明确化。其次,他们向当事人呈现了他们的情绪轨迹,通过调解期间的讨论,情绪从烦躁到愉悦。这两种表述策略对应于三种功能,这三种功能与调解人帮助各方找到冲突解决方案的目标有关:澄清冲突的核心,赋予各方作为共同辩论者的权力,以及使情绪成为辩论讨论的一部分。
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The naming of emotions in dispute mediators’ strategic manoeuvring: a case study using a French language corpus
Abstract This paper sets out to analyse why dispute mediators identify disputants’ euphoric and dysphoric emotions in the context of mediation discussions, turning them into “said” emotions. Our analysis is based on a corpus of seven role-played mediation sessions, which took place in French. Adopting the notion of strategic manoeuvring from argumentation studies, we consider recurring instances of the presentational device of naming emotions, as used by the mediators. Our findings show that the mediators name emotions in two ways. First, they identify dysphoric emotions that lie at the root of the parties’ conflict, making these explicit. Second, they present to the parties a trajectory of their emotions, which moves from dysphoric to euphoric through the discussion that takes place during mediation. These two presentational strategies correspond to three functions that relate to the mediator’s goal of helping the parties find a solution to their conflict: clarifying the core of the conflict, empowering the parties as co-arguers and making emotions part of an argumentative discussion.
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来源期刊
Text & Talk
Text & Talk Multiple-
CiteScore
1.70
自引率
16.70%
发文量
70
期刊介绍: Text & Talk (founded as TEXT in 1981) is an internationally recognized forum for interdisciplinary research in language, discourse, and communication studies, focusing, among other things, on the situational and historical nature of text/talk production; the cognitive and sociocultural processes of language practice/action; and participant-based structures of meaning negotiation and multimodal alignment. Text & Talk encourages critical debates on these and other relevant issues, spanning not only the theoretical and methodological dimensions of discourse but also their practical and socially relevant outcomes.
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