Influence of the relationship between logistics outsourcing partners on logistics performance: focusing on logistics management in crisis situations

Purpose This study aims to empirically analyze how the quality of alternatives influences the commitment level in the relationships between companies in supply chains. It also studies how this ultimately influences the associated satisfaction level and logistics performance. Design/methodology/approach For this purpose, the authors adopted an extended investment model based on interdependence theory. The authors explored the relationships between logistics outsourcing partners based on the components of the investment model. To examine the correlations between variables, the authors surveyed workers in domestic supply chain–related departments and used a total of 300 valid questionnaires for statistical analysis. The hypotheses were verified through structural equation modeling using SPSS 18.0 and AMOS 18.0. Findings The quality of alternatives had a positive influence on the commitment level. Additionally, the commitment level had a positive influence on the satisfaction level but did not have a significant influence on logistics performance. Finally, the satisfaction level exhibited a proportional relationship with logistics performance. Research limitations/implications First, this study examined the effects of the relationships between supply chain parties and psychological factors on logistics outsourcing. Second, this study applied the investment model to a logistics outsourcing-related topic. Finally, under the COVID-19 and the trade war, this study is significant as it shows that the existing commonly accepted hypotheses can be overturned. Originality/value This study differs from other studies in that it applied the investment model to a logistics outsourcing-related topic.