改进服务水平创新方案在某备件贸易公司的试点实施

IF 0.8 Q3 ENGINEERING, MULTIDISCIPLINARY International Journal of Engineering Research in Africa Pub Date : 2022-11-23 DOI:10.4028/p-70sd0q
Emma Ramos-Valle, André Paulino, Pedro Chavez, J. Alvarez, S. Nallusamy
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引用次数: 0

摘要

在备件贸易公司竞争日益激烈的背景下,服务水平对于能够在市场上竞争至关重要。这一指标受到准时交货的影响,这是满足客户需求的关键因素,因为这决定了客户满意度,从而对公司的盈利能力产生影响。对于一家公司来说,要按时交付产品,仓库流程必须高效工作,而挑选过程是其中最关键的环节之一。它还必须运行一个适当的库存采购过程,以便有库存,以满足客户的订单。本案例研究的重点是提高一家销售采矿备件的公司的服务水平,该公司的服务水平较低,为66.1%,而该行业的建议水平为85.9%。因此,提出实施5S方法论、系统性布局规划、需求预测、周期盘点等作为解决问题根源的工具。主要结果表明,采收次数减少36.70%,需求预测准确率提高13.45%,库存记录准确率(IRA)提高5.42%。
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Pilot Implementation of Innovative Proposal for Service Level Improvement in a Spare Parts Trading Company
In the context in which spare parts trading companies are becoming increasingly competitive, the level of service is essential to be able to compete in the market. This indicator is affected by on-time deliveries, which are a key factor in meeting customer demand, as this determines customer satisfaction and thus has an effect on the company's profitability. For a company to deliver its products on time, the warehouse processes must work efficiently, making the picking process one of the most critical of them. It must also run a proper inventory procurement process in order to have stock on hand to fulfill customer orders. This case study focuses on increasing the level of service in a company that sells spare parts for mining, which was found to have a low service level of 66.1%, in contrast to the recommended level for the sector, which is 85.9%. Therefore, the implementation of the 5S methodology, Systematic layout planning, demand forecasting, and cycle counting are proposed as tools to solve the root causes of the problem. The main results indicated a reduction in picking times of 36.70%, an increase in demand forecast accuracy of 13.45%, and an increase in Inventory Record Accuracy (IRA) of 5.42%.
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来源期刊
CiteScore
1.80
自引率
14.30%
发文量
62
期刊介绍: "International Journal of Engineering Research in Africa" is a peer-reviewed journal which is devoted to the publication of original scientific articles on research and development of engineering systems carried out in Africa and worldwide. We publish stand-alone papers by individual authors. The articles should be related to theoretical research or be based on practical study. Articles which are not from Africa should have the potential of contributing to its progress and development.
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