区块链在医疗保健患者投诉管理中的意义

Yazan M. Alkhateeb
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引用次数: 3

摘要

区块链是一项新兴技术,最近一直是许多研究人员关注的焦点,他们强调了其多样的应用,包括医疗保健。管理未经请求的患者投诉的透明度对患者和医疗保健提供者的医疗保健都很重要;此外,对患者投诉的分析对持续改进质量具有重要意义。因此,本研究的目的是了解医疗环境中患者投诉管理的性质,探索区块链对患者投诉管理中的影响,并确定区块链使用的局限性。在本研究的范围内,通过多个纳入和排除阶段使用了结构化的定性审查和文献内容分析方法。区块链技术的特点已经在患者投诉管理中进行了分析和近似,并具有所需的特征。患者投诉为推动医疗保健的持续改进提供了宝贵的信息。区块链被描述为透明、去中心化、不可变和匿名。这项研究的结果发现,基于区块链技术的投诉管理系统可能具有所需的功能,包括数据完整性、安全性和透明度。区块链确实有一些局限性,包括网络安全、可扩展性、保密性、采用它的准备程度,以及其影响的不确定性。总之,实现一个基于区块链技术的患者投诉管理系统是有前景的,因为它具有所需的可能功能。
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Blockchain Implications in the Management of Patient Complaints in Healthcare
Blockchain is an emerging technology that has recently been the focus for many researchers who have highlighted its diverse applications including healthcare. Transparency in managing unsolicited patient complaints is important in healthcare for both patients and healthcare providers; in addition, patient complaints analysis is significant to the continued quality improvement. Accordingly, the purpose of this study is to understand the nature of patient complaints management in the healthcare settings, explore the implications of blockchain on the management of patient complaints, and identify limitations in the usage of blockchain. Structured qualitative review and content analysis of the literature methods were used through multiple inclusion and exclusion phases for the scope of this research. Blockchain technology characteristics have been analyzed and approximated with desired features in the patients’ complaint management. Patient complaints provide valuable information to drive continuous improvements in healthcare. Blockchain is described as transparent, decentralized, immutable and anonymous. Results of this research found that a complaint Management system that is built on blockchain technology might have desired features that involve data integrity, security and transparency. Blockchain does have certain limitations that involve cybersecurity, scalability, confidentiality, readiness to adopt it, and is uncertainty about its impact. As a conclusion, implementing a system to manage patient complaints that is based on blockchain technology is promising, due to its desired possible features.
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