Factors influencing choice riders for using park-and-ride facilities: A case of Delhi

An uninterrupted growth of vehicles on road has been a major concern in the urban areas of developing countries, leading to congestion and delay in travel time. Public transport provides accessibility and addresses the adverse effects of using private vehicles to some extent but fails to attract private vehicle users. Park-and-Ride (P&R) is one such facility that not only reduces the number of vehicles on road but also attracts private vehicle users towards using public transport and to do so, the P&R should also be supported by the services that are important for users. This paper aims to determine the importance of different service factors to encourage choice riders towards using P&R as a reliable and sustainable mode of travel compared to drive along. Three analysis methods (GRA, RIDIT, and TOPSIS) were used to identify the influencing factors and the outcomes were further compared to determine the variation (if any). The results show factor of cleanliness as most important to choice riders, followed by the safety at the P&R. Choice riders preferred to have a better quality of service while the cost of using a P&R was of least importance. The procedure explained in this study can assist the decision making authorities to prioritise and offer services that are actually required to attract choice riders.