{"title":"通过半结构化访谈确定呼叫中心顾问的心理工作量因素","authors":"N. Le Gonidec , C. Dubois , C. Fenzy , E. Galy","doi":"10.1016/j.pto.2023.05.004","DOIUrl":null,"url":null,"abstract":"<div><p>This article offers a new perspective on the working conditions of teleworkers. Thus, the originality of this study lies in the use and operationalization of the ICA model (Galy, 2017) for the analysis of verbatims and the categorization of factors influencing the quality of work life, based on the realization of semi-structured interviews. The results, on the one hand, validate the reference model in a qualitative way and, on the other hand, show that the individual interpretation of each employee is necessary to be able to categorize the factors influencing each of the dimensions of mental workload. Thus, we propose to add a cognitive evaluation module to the theoretical model, in order to refine the conceptualization of mental workload.</p></div>","PeriodicalId":43191,"journal":{"name":"Psychologie du Travail et des Organisations","volume":"29 3","pages":"Pages 183-195"},"PeriodicalIF":0.3000,"publicationDate":"2023-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Identification des facteurs de charge mentale de travail des conseillers en centre d’appels à l’aide d’entretiens semi-directifs\",\"authors\":\"N. Le Gonidec , C. Dubois , C. Fenzy , E. Galy\",\"doi\":\"10.1016/j.pto.2023.05.004\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><p>This article offers a new perspective on the working conditions of teleworkers. Thus, the originality of this study lies in the use and operationalization of the ICA model (Galy, 2017) for the analysis of verbatims and the categorization of factors influencing the quality of work life, based on the realization of semi-structured interviews. The results, on the one hand, validate the reference model in a qualitative way and, on the other hand, show that the individual interpretation of each employee is necessary to be able to categorize the factors influencing each of the dimensions of mental workload. Thus, we propose to add a cognitive evaluation module to the theoretical model, in order to refine the conceptualization of mental workload.</p></div>\",\"PeriodicalId\":43191,\"journal\":{\"name\":\"Psychologie du Travail et des Organisations\",\"volume\":\"29 3\",\"pages\":\"Pages 183-195\"},\"PeriodicalIF\":0.3000,\"publicationDate\":\"2023-09-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Psychologie du Travail et des Organisations\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/S1420253023000456\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q4\",\"JCRName\":\"PSYCHOLOGY, APPLIED\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Psychologie du Travail et des Organisations","FirstCategoryId":"1085","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S1420253023000456","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"PSYCHOLOGY, APPLIED","Score":null,"Total":0}
Identification des facteurs de charge mentale de travail des conseillers en centre d’appels à l’aide d’entretiens semi-directifs
This article offers a new perspective on the working conditions of teleworkers. Thus, the originality of this study lies in the use and operationalization of the ICA model (Galy, 2017) for the analysis of verbatims and the categorization of factors influencing the quality of work life, based on the realization of semi-structured interviews. The results, on the one hand, validate the reference model in a qualitative way and, on the other hand, show that the individual interpretation of each employee is necessary to be able to categorize the factors influencing each of the dimensions of mental workload. Thus, we propose to add a cognitive evaluation module to the theoretical model, in order to refine the conceptualization of mental workload.