{"title":"使用损失的概念:一种可选的SERVQUAL度量","authors":"M. K. Hussey","doi":"10.1080/02642069900000046","DOIUrl":null,"url":null,"abstract":"(1999). Using the Concept of Loss: An Alternative SERVQUAL Measure. The Service Industries Journal: Vol. 19, No. 4, pp. 89-101.","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"19 1","pages":"89-101"},"PeriodicalIF":7.4000,"publicationDate":"1999-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/02642069900000046","citationCount":"34","resultStr":"{\"title\":\"Using the Concept of Loss: An Alternative SERVQUAL Measure\",\"authors\":\"M. K. Hussey\",\"doi\":\"10.1080/02642069900000046\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"(1999). Using the Concept of Loss: An Alternative SERVQUAL Measure. The Service Industries Journal: Vol. 19, No. 4, pp. 89-101.\",\"PeriodicalId\":48173,\"journal\":{\"name\":\"Service Industries Journal\",\"volume\":\"19 1\",\"pages\":\"89-101\"},\"PeriodicalIF\":7.4000,\"publicationDate\":\"1999-10-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"https://sci-hub-pdf.com/10.1080/02642069900000046\",\"citationCount\":\"34\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Service Industries Journal\",\"FirstCategoryId\":\"91\",\"ListUrlMain\":\"https://doi.org/10.1080/02642069900000046\",\"RegionNum\":2,\"RegionCategory\":\"管理学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q1\",\"JCRName\":\"MANAGEMENT\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Service Industries Journal","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.1080/02642069900000046","RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"MANAGEMENT","Score":null,"Total":0}
期刊介绍：
The mission of The Service Industries Journal is to enhance our understanding of the services sector, service firms, and the efficient management of these entities. Pioneering the field since 1981, we stand as the world's inaugural academic, peer-reviewed journal dedicated to the services sector and service management. Over the years, we have earned a prestigious international reputation for delivering high-quality content and insights.
We enthusiastically invite submissions from researchers worldwide whose studies are grounded in social sciences such as sociology, psychology, economics, law, and politics.
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