Internationalisation process of John Keells computer services in Sri Lanka

This paper study is intended to observe the practicability of intemationalisation efforts in Sri Lankan enterprises. The current study is based on the John Keells Computer Services (JKCS), which is already in the international business and is expanding into new markets. In this study, the QBuster software developed by the JKCS, which targets low-cost airliners in Europe, is evaluated. This software is designed to use by these airliners to reduce customer queues and add value to the service. Although, only a few Sri Lankan service companies are doing international business the present trend for internationalisation is promising.