{"title":"2019年印度尼西亚牙科保健服务质量对患者满意度的影响:重要性-绩效分析","authors":"F. H. Akbar, Abdul Hair Awang, Fridawaty Rivai","doi":"10.1590/pboci.2023.031","DOIUrl":null,"url":null,"abstract":"Objective: To determine the effect of the quality of dental health services based on dimensions of empathy and responsiveness to patient satisfaction in urban and rural areas in Bone District, Indonesia. Material and Methods: This survey used an analytical observational method with a pilot pathfinder survey design. The total of participants included in this survey was 442, with 223 in the urban area and 219 in the rural area. This survey was held on 25 February – 1 March 2019. The Mann-Whitney test was applied, adopting a significance level of 5%. Results: Empathy and responsive dimensions in urban (3.58 ± 0.94 and 3.50 ± 0.94) and rural (3.43 ± 0.99 and 3.63 ± 0.86) areas were in the moderate category. The administration staff was able to complete administrative procedures, and the Dental assistant responded promptly to the patient's request and needs. Conclusion: The quality of empathy and responsiveness dimensions in dental treatment fall in the moderate category for urban and rural areas; this means that empathy and responsiveness dimensions in dental service in hospital/public health need to be improved.","PeriodicalId":45592,"journal":{"name":"Pesquisa Brasileira em Odontopediatria e Clinica Integrada","volume":"1 1","pages":""},"PeriodicalIF":0.4000,"publicationDate":"2023-09-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":"{\"title\":\"Effect of Quality of Dental Health Services to Patient Satisfaction in Indonesia 2019: Importance-Performance Analysis\",\"authors\":\"F. H. Akbar, Abdul Hair Awang, Fridawaty Rivai\",\"doi\":\"10.1590/pboci.2023.031\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Objective: To determine the effect of the quality of dental health services based on dimensions of empathy and responsiveness to patient satisfaction in urban and rural areas in Bone District, Indonesia. Material and Methods: This survey used an analytical observational method with a pilot pathfinder survey design. The total of participants included in this survey was 442, with 223 in the urban area and 219 in the rural area. This survey was held on 25 February – 1 March 2019. The Mann-Whitney test was applied, adopting a significance level of 5%. Results: Empathy and responsive dimensions in urban (3.58 ± 0.94 and 3.50 ± 0.94) and rural (3.43 ± 0.99 and 3.63 ± 0.86) areas were in the moderate category. The administration staff was able to complete administrative procedures, and the Dental assistant responded promptly to the patient's request and needs. Conclusion: The quality of empathy and responsiveness dimensions in dental treatment fall in the moderate category for urban and rural areas; this means that empathy and responsiveness dimensions in dental service in hospital/public health need to be improved.\",\"PeriodicalId\":45592,\"journal\":{\"name\":\"Pesquisa Brasileira em Odontopediatria e Clinica Integrada\",\"volume\":\"1 1\",\"pages\":\"\"},\"PeriodicalIF\":0.4000,\"publicationDate\":\"2023-09-04\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Pesquisa Brasileira em Odontopediatria e Clinica Integrada\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1590/pboci.2023.031\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q4\",\"JCRName\":\"DENTISTRY, ORAL SURGERY & MEDICINE\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Pesquisa Brasileira em Odontopediatria e Clinica Integrada","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1590/pboci.2023.031","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"DENTISTRY, ORAL SURGERY & MEDICINE","Score":null,"Total":0}
Effect of Quality of Dental Health Services to Patient Satisfaction in Indonesia 2019: Importance-Performance Analysis
Objective: To determine the effect of the quality of dental health services based on dimensions of empathy and responsiveness to patient satisfaction in urban and rural areas in Bone District, Indonesia. Material and Methods: This survey used an analytical observational method with a pilot pathfinder survey design. The total of participants included in this survey was 442, with 223 in the urban area and 219 in the rural area. This survey was held on 25 February – 1 March 2019. The Mann-Whitney test was applied, adopting a significance level of 5%. Results: Empathy and responsive dimensions in urban (3.58 ± 0.94 and 3.50 ± 0.94) and rural (3.43 ± 0.99 and 3.63 ± 0.86) areas were in the moderate category. The administration staff was able to complete administrative procedures, and the Dental assistant responded promptly to the patient's request and needs. Conclusion: The quality of empathy and responsiveness dimensions in dental treatment fall in the moderate category for urban and rural areas; this means that empathy and responsiveness dimensions in dental service in hospital/public health need to be improved.
期刊介绍：
The PESQUISA BRASILEIRA EM ODONTOPEDIATRIA E CLINICA INTEGRADA operates under a continuous publication online modality. This model results in annual volumes, without issue numbers. The main goal of the PESQUISA BRASILEIRA EM ODONTOPEDIATRIA E CLINICA INTEGRADA is to publish results from Original Research as well as Systematic Reviews in the fields of Dentistry and related sciences areas. Its abbreviated title is Pesqui. Bras. Odontopediatria Clin. Integr., and it should be used in bibliographies, footnotes, references and bibliographic strips. PESQUISA BRASILEIRA EM ODONTOPEDIATRIA E CLINICA INTEGRADA encourages submissions from all authors throughout the world. Manuscripts are judged by two experts solely on the basis of their contribution of original data and ideas and their presentation. All manuscripts must comply with Instruction to Authors. The following articles will be considered for publication: Editorials, Original Articles, Systematic Reviews, Short communications and Letters to the Editor.
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