Transformação digital no governo brasileiro: desafios, ações e perspectivas

With information and communication technologies dissemination in the various areas of society, the challenges of governmental action to promote digital transformation have increased. In this context, it was observed that the cost of face-to-face services tends to be substantially higher when compared to online service, and this indicates that public resources could be saved by expanding digital services. This research aims to contribute to the identification of the challenges, actions and perspectives of the Brazilian government for digital transformation. For that purpose, a bibliographical research was carried out in line with a documentary research, in order to identify the discussions on this topic. The result of this study, based on the descriptive analysis, showed that the Brazilian government is engaged in digital transformation, despite the challenges encountered along the way. It is considered, therefore, that it has been possible to verify that the Brazilian government has developed several digital tools and solutions in recent years. In addition, it has planned several strategic actions with the intention of making digital transformation a reality for all citizens, democratizing access to digital technologies and promoting the saving of public resources.