检查全面质量管理对提供保健服务的影响:对约旦保健组织的研究

Q1 Decision Sciences Uncertain Supply Chain Management Pub Date : 2023-01-01 DOI:10.5267/j.uscm.2023.5.006

A. H. Akhorshaideh, Q. Hammouri, B. Y. Barqawi, F. Shrafat, Diana F. Alfayez, K. S. A. AL-Lozi

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引用次数: 3

摘要

本研究探讨全面质量管理(TQM)如何影响约旦医疗保健服务的质量。为了检验这种关系，对在约旦不同医院工作的220名雇员进行了调查。结果表明，约旦TQM的所有维度(客户关注、高层管理支持、基于事实的决策、员工参与和持续改进)与医疗保健服务质量之间存在显著的正相关关系。该研究最后强调了全面质量管理在提高卫生保健服务质量方面的重要性，并建议医院管理层和决策者在约旦卫生部门采用和整合各种全面质量管理做法。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Examining the impact of total quality management on the provision of healthcare services: A study of Jordanian healthcare organizations

This study investigates how Total Quality Management (TQM) influences the quality of Health care services in Jordan. To test this relationship, a survey was distributed to 220 employees working at different Jordanian hospitals. The results show significant and positive association between all TQM dimensions (customer focus, top management support, fact-based decision making, employees' involvement, and continuous improvement) and the quality of health care services in Jordan. The study concludes by emphasizing the importance of TQM in enhancing the quality of health care service and recommends hospitals ‘management and policy makers to adopt and integrate various TQM practices into the Jordanian health sector.

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来源期刊

Uncertain Supply Chain Management Decision Sciences-Statistics, Probability and Uncertainty

CiteScore

5.60

自引率

0.00%

发文量

112

期刊介绍： Supply chain management (SCM) plays an essential role in managing the movement of raw materials into an organization, certain issues of the internal processing of materials into finished goods, and the movement of finished products out of the organization for end-consumer delivery. The goal of SCM is to improve trust and collaboration among supply chain partners and to improve inventory visibility. However, many SCM problems deal with uncertain events such as uncertainty in demand, supply, quality, price, etc. This forum is dedicated to all scholars who wish to share their ideas about uncertainty in SCM problems. Uncertain supply chain management is a quarterly publication dedicated to all scientists in all over the world who wish to share their experiences and knowledge in this field. Our policy is to perform a peer review on all submitted articles and publishes original and high quality articles.