{"title":"基于群件的业务流程再造：一个案例研究","authors":"Pritam S. Chita","doi":"10.1002/(SICI)1099-0828(199612)3:4<5::AID-BCR77>3.0.CO;2-8","DOIUrl":null,"url":null,"abstract":"<p>This article examines the use of groupware to re-engineer a business process. The process concerned is the claims handling process within a large insurance organization. The benefits of the new process are quantified and the project is placed with in the context of recent discourses on the role of IT in re-engineering projects. A simple framework is proposed as an analysis tool and the article concludes that the project has delivered considerable benefits to the organization albeit with the benefit of certain circumstances.</p>","PeriodicalId":100208,"journal":{"name":"Business Change and Re-engineering","volume":"3 4","pages":"5-24"},"PeriodicalIF":0.0000,"publicationDate":"1996-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":"{\"title\":\"Business Process Re-Engineering using Groupware: A Case Study\",\"authors\":\"Pritam S. Chita\",\"doi\":\"10.1002/(SICI)1099-0828(199612)3:4<5::AID-BCR77>3.0.CO;2-8\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<p>This article examines the use of groupware to re-engineer a business process. The process concerned is the claims handling process within a large insurance organization. The benefits of the new process are quantified and the project is placed with in the context of recent discourses on the role of IT in re-engineering projects. A simple framework is proposed as an analysis tool and the article concludes that the project has delivered considerable benefits to the organization albeit with the benefit of certain circumstances.</p>\",\"PeriodicalId\":100208,\"journal\":{\"name\":\"Business Change and Re-engineering\",\"volume\":\"3 4\",\"pages\":\"5-24\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"1996-12-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Business Change and Re-engineering\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://onlinelibrary.wiley.com/doi/10.1002/%28SICI%291099-0828%28199612%293%3A4%3C5%3A%3AAID-BCR77%3E3.0.CO%3B2-8\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Business Change and Re-engineering","FirstCategoryId":"1085","ListUrlMain":"https://onlinelibrary.wiley.com/doi/10.1002/%28SICI%291099-0828%28199612%293%3A4%3C5%3A%3AAID-BCR77%3E3.0.CO%3B2-8","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Business Process Re-Engineering using Groupware: A Case Study
This article examines the use of groupware to re-engineer a business process. The process concerned is the claims handling process within a large insurance organization. The benefits of the new process are quantified and the project is placed with in the context of recent discourses on the role of IT in re-engineering projects. A simple framework is proposed as an analysis tool and the article concludes that the project has delivered considerable benefits to the organization albeit with the benefit of certain circumstances.
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