基于群件的业务流程再造:一个案例研究

Pritam S. Chita
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引用次数: 1

摘要

本文研究了使用群件来重新设计业务流程。相关流程是大型保险组织内的索赔处理流程。对新流程的好处进行了量化,并将该项目放在最近关于信息技术在重新设计项目中的作用的讨论中。提出了一个简单的框架作为分析工具,文章得出的结论是,尽管在某些情况下受益,但该项目为组织带来了可观的利益。
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Business Process Re-Engineering using Groupware: A Case Study

This article examines the use of groupware to re-engineer a business process. The process concerned is the claims handling process within a large insurance organization. The benefits of the new process are quantified and the project is placed with in the context of recent discourses on the role of IT in re-engineering projects. A simple framework is proposed as an analysis tool and the article concludes that the project has delivered considerable benefits to the organization albeit with the benefit of certain circumstances.

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