旅游企业创新活动管理的数字工具:乌克兰战时挑战分析

Nataliia Yakуmenko-Tereshchenko, A. Kiziun, M. Hrabar, Anastasiia Brytvienko, L. Medvid
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引用次数: 1

摘要

本文旨在根据乌克兰克服戒严令风险的经验,分析管理旅游企业创新活动的数字工具。该研究的新颖之处在于确定了战争条件下数字化管理的可能性,这对从未面临过此类危机的欧洲国家来说是极其重要的经验。为了全面了解乌克兰旅游业中数字工具的整合情况,分析了来自200多家企业的统计数据。利用这些数据,可以确定在2019冠状病毒病大流行期间实施并随后适应戒严令限制的关键管理做法。为了进行研究,使用了跨学科的方法工具包:分析,综合,归纳,演绎和比较。结果显示,基于对世界和乌克兰背景的考虑,现代数字工具可以管理旅游活动。还特别强调发展领导能力,使其成为一种现象,能够在普遍执行现代管理方法的情况下提高对创新和适当管理决策的认识。结论显示了信息系统、多媒体数据库和客户关系管理软件的能力。同样重要的是要强调数字工具在乌克兰旅游业中的作用及其作为应对军事挑战的用途。因此,定向广告和移动设备的广泛使用的重要性是显而易见的。在戒严的情况下,他们是重要的
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Digital Tools for Management of Innovative Activities of Tourism Enterprises: Ukrainian Analysis of Wartime Challenges
The article aims to analyse digital tools for managing the tourism enterprises' innovative activities based on the Ukrainian experience of overcoming the risks of martial law. The novelty of the research consists in determining the possibilities of digital management in war conditions, which is an extremely important experience for European countries that never faced such a crisis. In order to gain a comprehensive understanding of the integration of digital tools in Ukraine's tourism industry, statistical data obtained from over 200 enterprises were analysed. This data leveraging enabled the identification of the key management practices that were implemented during the COVID-19 pandemic and subsequently adapted to the martial law restrictions. An interdisciplinary methodological toolkit was used in order to conduct the research: analysis, synthesis, induction, deduction, and comparison. The results demonstrated modern digital tools for managing tourist activities based on consideration of the world and Ukrainian contexts. Special emphasis was also placed on the development of leadership as a phenomenon capable of improving the perception of innovations and appropriate management decisions against the general implementation of modern management methods. The conclusions showed the capabilities of information systems, multimedia databases, and customer relationship management software. It is also important to emphasise the role of digital tools in the tourism industry of Ukraine and their use as a response to the military challenge. Consequently, the importance of targeted advertising and the widespread use of mobile devices is evident. In martial law conditions, they are an important
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