Methods and tools for the development of a Product-Service System: a holistic perspective

Goal: Present a holistic perspective of methods and tools for the development of Product Service Systems (PSS). Design / Methodology / Approach: The investigation was conducted in two phases. The first phase presents bibliographic and bibliometric analyses, where 132 papers were read in full. In the second stage, of conceptual development, bibliographic data was grouped and validated by PSS specialists through a questionnaire, whose responses were used to conceptualize a model for PSS development. Results: Elaboration of a concept of a model for the development of Product-Service Systems, capable of providing guidance for all stages of its life cycle. Limitations of the investigation: The proposed model was applied to the bike sharing business model. However, a limitation was the lack of some information regarding this case to apply some methods and tools proposed in the conceptual model. Practical implications: The model developed can be used as a guideline for the elaboration or improvement of a PSS proposal, since it provides structure and control to the business models. Originality / Value: The paper demonstrates its originality and relevance by presenting a model centered on a holistic approach, as it provides a perspective of the whole PSS life cycle. Thus, processes are planned and analyzed from the definition of requirements to the destination after use of the PSS.