社会包容:社交媒体的使用及其对第一代大学生的影响

IF 7 3区 管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS Journal of the Association for Information Systems Pub Date : 2023-01-01 DOI:10.17705/1jais.00792
Ester S. Gonzalez, Xuefei Deng
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引用次数: 0

摘要

对于那些希望消除与代表性不足或弱势群体相关的不平等和差距的组织来说,社会包容已成为一个紧迫的问题。在高等教育机构中,这一挑战变得尤为关键,因为第一代大学生(FGCS)的留校率和毕业率都很低。为了应对社会包容概念带来的挑战,一些大学和学院正在探索使用社交媒体(SM)等社交网络技术来影响社会包容。为了提高对社交网络技术如何影响FGCS社会包容的理解,我们在美国的一家公共西班牙裔服务机构进行了案例研究。我们运用技术可视性理论揭示了FGCS实现的各种可视性以及这些可视性所产生的各种结果。为了解释不同的功能支持的实现是如何产生特定结果的,我们对102个FGCS叙述的分析遵循了一个确定生成机制的五步框架,揭示了三种SM用户类型——社区建设者、学者和信息探索者——以及四种实现的功能支持,即互联、灵感、洞察力和强烈舒适感,这些功能支持被概念化为三种生成机制:身份提升,学业成长和自我照顾。我们的研究结果为SM的使用对社会包容结果的影响提供了见解。通过揭示技术使用如何促进社会参与和减轻FGCS所经历的排斥,本研究有助于对技术和弱势社区进行广泛的社会包容研究。
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Social Inclusion: The Use of Social Media and the Impact on First-Generation College Students
Social inclusion has become a pressing issue for organizations wishing to close the inequality and disparity gaps associated with underrepresented or disadvantaged groups. The challenge is becoming particularly critical in higher education institutions suffering from low retention rates and low graduation rates among first-generation college students (FGCS). In response to the challenges imposed by the notion of social inclusion, some universities and colleges are exploring the use of social networking technologies such as social media (SM) in ways that can impact social inclusion. In order to improve the understanding of how social networking technology affects the social inclusion of FGCS, we conducted a case study in a public, Hispanic-serving institution in the United States. We used technology affordance theory to reveal various affordances actualized by FGCS and various outcomes resulting from those affordances. To explain how the actualization of different strands of affordance produces certain outcomes, our analysis of 102 FGCS’ narratives followed an established five-step framework for identifying generative mechanisms, revealing three SM user types—Community Builders, Scholars, and Information Seekers—and four actualized affordances, namely interconnection, inspiration, insightfulness, and intense comfort, which are conceptualized into three generative mechanisms: identity booster, academic growth, and self-care. Our results provide insights into SM usage for social inclusion outcomes. By revealing how technology use can promote social engagement and mitigate exclusion experienced by FGCS, this study contributes to the broad social inclusion research on technology and disadvantaged communities.
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来源期刊
Journal of the Association for Information Systems
Journal of the Association for Information Systems 工程技术-计算机:信息系统
CiteScore
11.20
自引率
5.20%
发文量
33
审稿时长
>12 weeks
期刊介绍: The Journal of the Association for Information Systems (JAIS), the flagship journal of the Association for Information Systems, publishes the highest quality scholarship in the field of information systems. It is inclusive in topics, level and unit of analysis, theory, method and philosophical and research approach, reflecting all aspects of Information Systems globally. The Journal promotes innovative, interesting and rigorously developed conceptual and empirical contributions and encourages theory based multi- or inter-disciplinary research.
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