Ankesh Mittal, Pardeep Gupta, Vimal Kumar, J. Antony, E. Cudney, S. Furterer
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TQM practices and their impact on organisational performance: the case of India’s deming-award industries
This paper focuses on different Total Quality Management (TQM) practices implemented by Deming-awarded Indian industries and examines the impact of commonly used TQM practices on organisational performance. In this study, organisational performance is taken as a function of satisfaction and business performance. The hypotheses and conceptual TQM framework were designed and formulated based on the perspectives of Deming-awarded Indian organisations. Data was collected from the Indian Deming awarded industries and analyzed using structural equation modelling. The findings show that all selected TQM practices directly and positively impact organisational performance. Satisfaction and business performance attained through TQM practices are positively linked with enhanced organisational performance. The study's findings provide valuable knowledge of the relationships between different TQM practices and organisational performance. The study findings will also aid other organisations in selecting TQM practices and establishing a suitable TQM framework.
期刊介绍：
Total Quality Management & Business Excellence is an international journal which sets out to stimulate thought and research in all aspects of total quality management and to provide a natural forum for discussion and dissemination of research results. The journal is designed to encourage interest in all matters relating to total quality management and is intended to appeal to both the academic and professional community working in this area. Total Quality Management & Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies both from one country to another and between different industries, but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs. The journal provides up-to-date research, consultancy work and case studies right across the whole field including quality culture, quality strategy, quality systems, tools and techniques of total quality management and the implementation in both the manufacturing and service sectors. No topics relating to total quality management are excluded from consideration in order to develop business excellence.
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