Making Sense of Multi-Actor Social Collaboration in Building Information Modelling Level 2 Projects: A Case in Malaysia

Despite the diversity of thinking among the scholars on building information modelling (BIM) collaboration, there is a paucity of studies that capture the dimension of social collaboration in BIM projects. This study attempts to develop a comprehensive understanding on the key attributes of multi-actor social collaboration in BIM projects through the experience of practitioners in BIM-Level 2 construction project. The success of multi-actor social collaboration has been investigated through structured interviews with 22 BIM practitioners in a BIM-Level 2 project based on an established theoretical framework of social collaboration. The findings indicted that relationship-oriented attributes; relational contracts BIM execution plan; guideline, standard and work process manual approaches; employer information requirement (EIR); understanding roles and leadership; commitment from top management; resources; training, team building workshop and awareness program; coordination; and understanding on the theoretical knowledge of BIM are of importance towards multi-actor social BIM collaboration. This study acknowledges that the success of multi-actor social collaboration was influenced by the consolidation of many attributes, and it extends the dominant relationship between related attributes for multi-actor social collaboration based on the "best practice approach", which includes dominant-centric attributes (i.e., behaviour formation, procurement model and support principles). This research contributes to the body of BIM knowledge in the construction domain by focusing on what it takes to achieve greater social collaboration in BIM Level 2 projects.