{"title":"在城市设计中嵌入公平，改变客户体验","authors":"Lashanda Hodge, Aaron Stienstra","doi":"10.1111/drev.12293","DOIUrl":null,"url":null,"abstract":"<p>Every interaction between the government and the American public is an opportunity to deliver the services our people expect and deserve.</p><p>Bringing a design mindset and focus on equity to the complexity of the U.S. federal government helps create customer experiences that can work for everyone.</p>","PeriodicalId":87242,"journal":{"name":"Design management review","volume":"33 2","pages":"10-17"},"PeriodicalIF":0.0000,"publicationDate":"2022-05-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":"{\"title\":\"Embedding Equity in Civic Design to Transform Customer Experience\",\"authors\":\"Lashanda Hodge, Aaron Stienstra\",\"doi\":\"10.1111/drev.12293\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<p>Every interaction between the government and the American public is an opportunity to deliver the services our people expect and deserve.</p><p>Bringing a design mindset and focus on equity to the complexity of the U.S. federal government helps create customer experiences that can work for everyone.</p>\",\"PeriodicalId\":87242,\"journal\":{\"name\":\"Design management review\",\"volume\":\"33 2\",\"pages\":\"10-17\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2022-05-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Design management review\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://onlinelibrary.wiley.com/doi/10.1111/drev.12293\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Design management review","FirstCategoryId":"1085","ListUrlMain":"https://onlinelibrary.wiley.com/doi/10.1111/drev.12293","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Embedding Equity in Civic Design to Transform Customer Experience
Every interaction between the government and the American public is an opportunity to deliver the services our people expect and deserve.
Bringing a design mindset and focus on equity to the complexity of the U.S. federal government helps create customer experiences that can work for everyone.
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