{"title":"5. 质量功能展开(QFD)","authors":"E. Marson, M. Sartor","doi":"10.1108/978-1-78769-801-720191005","DOIUrl":null,"url":null,"abstract":"Quality function deployment (QFD) is a method developed in Japan to help transform the voice of the customer into product characteristics and to control quality in the development/production phases. It minimizes the risk that products or services are far from the costumers’ needs and promotes company integration and quality management. Starting with the description of the “House of Quality,” the chapter explains how to build a QFD. Strengths and weaknesses of the methodology are also presented to the reader.","PeriodicalId":20993,"journal":{"name":"Quality Management: Tools, Methods, and Standards","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2019-05-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":"{\"title\":\"5. Quality Function Deployment (QFD)\",\"authors\":\"E. Marson, M. Sartor\",\"doi\":\"10.1108/978-1-78769-801-720191005\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Quality function deployment (QFD) is a method developed in Japan to help transform the voice of the customer into product characteristics and to control quality in the development/production phases. It minimizes the risk that products or services are far from the costumers’ needs and promotes company integration and quality management. Starting with the description of the “House of Quality,” the chapter explains how to build a QFD. Strengths and weaknesses of the methodology are also presented to the reader.\",\"PeriodicalId\":20993,\"journal\":{\"name\":\"Quality Management: Tools, Methods, and Standards\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2019-05-09\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"2\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Quality Management: Tools, Methods, and Standards\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1108/978-1-78769-801-720191005\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Quality Management: Tools, Methods, and Standards","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1108/978-1-78769-801-720191005","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Quality function deployment (QFD) is a method developed in Japan to help transform the voice of the customer into product characteristics and to control quality in the development/production phases. It minimizes the risk that products or services are far from the costumers’ needs and promotes company integration and quality management. Starting with the description of the “House of Quality,” the chapter explains how to build a QFD. Strengths and weaknesses of the methodology are also presented to the reader.
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