Assessment of Efficiency and Effectiveness of Bus Transport Organizations Using DEA Incorporating Emissions and Accidents

Environmental pollution due to vehicular emissions and accidents reflect upon the sustainability, and social responsibility of transport organizations. However, it is also necessary to attain higher levels of performance by ensuring higher transit ridership measured in terms of passengers carried per day. The present work is focused on the analysis of performance efficiency and service effectiveness of 25 selected State Road Transport Undertakings (SRTUs) in India for the year 2004-05, 2009-10 and 2014-15. Here, it was proposed to use a hybrid output-oriented Data Envelopment Analysis (DEA) approach developed by Seiford and Zhu in 2002 to handle undesirable outputs such as annual Carbon-di-oxide (CO2) emitted per passenger-km, and total accidents per year in addition to overall productivity. The results of the analysis provided details on targets that could be achieved for the available input resources allocated. Transport organizations can adopt similar approaches in performance evaluation and benchmarking considering sustainability, and social responsibility along with efficiency.