Automated information systems and urban decision making

This paper assesses the value of automated information systems for urban decision making and investigates alternative strategies for enhancing the value of this information. It is based on intensive survey and case study data in 40 U.S. cities with populations greater than 50.000. The findings indicate that although automated information systems are attributed significant usefulness by some types of decision makers for certain arrays of decisions, they are not generally useful to most urban decision makers. However, the findings suggest that they might be made more useful through management strategies which stress sensitive integration of these users with the technology.