工作环境和工作纪律对我们的工作表现的影响,电话中心客户管理(TAM) TELKOM万隆)

D. Sari, Imelda Megawati, Imam Heriyanto
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引用次数: 1

摘要

本研究旨在发现和分析工作环境和工作纪律对员工绩效的影响。本研究采用描述性分析和验证性分析与75名受访者。此外,本研究还采用了通径分析法。结果表明,工作环境良好,工作纪律的结果是可以接受的,员工的表现是体面的。工作环境对绩效的直接和间接影响为0.0458。工作纪律对绩效的直接和间接影响为0.0303。整个效应是0.761。影响员工绩效的其他变量的决定系数为76.1%,其余为24.0%,但本研究未对其进行分析。关键词:工作环境,工作纪律,员工绩效。
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PENGARUH LINGKUNGAN KERJA DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN PT. INFOMEDIA NUSANTARA BAGIAN CALL CENTER TELE ACCOUNT MANAGEMENT (TAM) TELKOM BANDUNG
This research aims to find and analyze the impact of the work environment and work discipline on employee performance. This study uses descriptive analysis and verification analysis with 75 respondents. Besides, this study uses path analysis. The result shows that the work environment is adequate, the result of the work discipline is acceptable, and employee performance is decent. The direct and indirect effect of the work environment on performance is 0,458. The direct and indirect effect of work discipline on performance is 0,303. The entire effect is 0,761. Coefficient determination is 76,1%, and the rest is 24,0% from the other variables that affect employee performance, but they are not analyzed in this study.  Keywords: work environment, work discipline, employee performance.
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审稿时长
24 weeks
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