Social Performance: A Vital Turning Point for Better Hospital Care in Indonesia

COVID-19 refocused the importance of social responsibility awareness and social performance measurement of health care. Hospitals must carry out social accountability behaviors while still providing adequate facilities and services. However, any analysis of social performance still contains many ambiguities and can differ in its reference points depending on the nature of the different stakeholders. The study uses an explanatory study to measure the social performance of hospitals in Indonesia and examine the indicators and dimensions that influence social performance in hospitals the most. Data of 752 accredited hospitals were obtained from the Indonesian Commission on Accreditation of Hospital (ICAHO) in Indonesia. Data analysis was conducted using Structural Equation Model (SEM) methodology and SPSS AMOS software. The study found a significant and positive effect of environmental forces and information technology resources on social performance. Further, the study found that intrapreneurship (entrepreneurship efforts within established institutions) in hospitals mediated the effects of organizational architecture, environment forces, and information technology toward/in favor of social performance. This study contributes to improving the quality healthcare by demonstrating novelty for how social performance can be measured and better efforts adopted to produce more social value-based healthcare through the use of organizational architecture, environmental forces, and information technology.