Using advanced transaction models for flow-through exception handling in NGN-OSS/NGN-BSS

Exception happens during fulfilment of NGN (Next Generation Network) & All-IP based telecom-/data-services, which are provisioned over NGN-OSS (Next Generation Network — Operations Support Systems) and NGN-BSS (Next Generation Network — Business Support Systems). As the volume and heterogeneity of NGN & All-IP based services that are provisioned over the fulfilment-stack increases, the operational cost of handling exceptions during fulfilment increases dramatically. With the prevalent pricing erosions, this problem becomes more critical for the telecom operators, and therefore telecom operators need to find a mechanism for automated exception handling so that the average opex-costs per provisioned service even in the presence of exceptions is reduced. In this paper, we use advanced transaction models to provide a flow-through exception handling concept for the NGN-OSS/NGN-BSS systems during the fulfilment of orders.