"Everybody Loses": Understanding Police Roles and Perceptions of Domestic Violence Calls

To better understand police response to domestic violence, it is useful to consider the perspectives of officers themselves. Through exploratory, in-depth interviews and applying the lens of role theory, this study focuses on police officers’ perceptions of their role in responding to domestic violence, their perceptions of the effectiveness of their response, and challenges they face. Findings suggest that, for these participants, there is an overlap in the different roles they inhabit, as well as limitations and barriers to their response. These limitations and obstacles are a signal that officers may be experiencing role overload, which leads to their frustration and ambivalence toward domestic violence situations. This study has the potential to serve as the groundwork for future research and policy changes aimed at mitigating role overload experienced, particularly in domestic violence calls.