在batudaa街道办事处实施以善治为基础的综合行政服务

Joyce Macmud, Trisusanti Lamangida
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引用次数: 0

摘要

本研究在Batudaa Gorontalo街道办事处进行,本研究的目的是寻找Batudaa街道办事处基于行政的综合善治。该方法来自分析定性基线数据、采访举报人以及实地直接观察。结果表明,实施公共服务善治的基础是Batudaa Gorontalo街道办事处参考了Gorontalo政令28年2014年关于授权他们领导的综合行政服务项目(PATEN)的部分权力。为了在Batudaa提供公共服务,当局授权给地区:地区包括a)许可证领域的服务;b)服务非许可部门。但在公共服务的实施方面,根据2010年第4号部令和技术综合行政服务指导方针,实施了具体原则、同理心原则、可靠性原则、反应性原则和保证原则。
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IMPLEMENTATION OF INTEGRATED ADMINISTRATIVE SERVICES BASED ON GOOD GOVERNANCE AT THE OFFICE OF BATUDAA SUB-DISTRICT OFFICE
The study is done at the sub-district office of Batudaa Gorontalo, the purpose of this study is to find the administration based integrated good governance in Batudaa sub-district office. The methodology from the analysis qualitative baseline data, from interviews informants, and direct observation in the field. The result showed that, the implementation of public service good governance based at sub-district office of Batudaa Gorontalo referring to the Gorontalo regent number 28 years 2014 about the delegation part of their authority to head the in the program integrated administration services in (PATEN). The authority has delegate to district in order to public services in Batudaa: district includes a) service the field of licensing; and b) service non-permission sector. But for the implementation of public services, based on ministerial regulation no 4 years 2010 and guidance technical integrated administration services in, been implemented principles terra (tangibles, empathy, reliability, responsive and assurance).
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