Si Dung Chu, M. Tran, K. Q. Pham, Dung T. Vu, Anh Quoc Nguyen
{"title":"医疗服务质量与住院病人满意度测量的新工具及关系","authors":"Si Dung Chu, M. Tran, K. Q. Pham, Dung T. Vu, Anh Quoc Nguyen","doi":"10.32827/ijphcs.6.1.160","DOIUrl":null,"url":null,"abstract":"Subject and method: The study obtained feedback from inpatients, measure consumers’ perceptions of healthcare quality in both functional and technical quality including, using the SERVQUAL instrument with five generic dimensions (the original 22 scores instruments) for functional quality to combinate with the 8 dimensions for technical quality; Beside, measure inpatients satisfaction by Tool of Victorian Patient Satisfaction Monitor (VPSM) with 6 origin dimensions (25 scores instruments). Survey on Vietnam National Heart Institute at Bachmai Hospital in Vietnam. The study refers to the period one month from January to February 2014.","PeriodicalId":14315,"journal":{"name":"International Journal of Public Health and Clinical Sciences","volume":"26 1","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2019-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":"{\"title\":\"THE NEW TOOL AND RELATIONSHIP BETWEEN SERVICE QUALITY AND INPATIENT SATISFACTION IN MEASURING HEALTHCARE QUALITY\",\"authors\":\"Si Dung Chu, M. Tran, K. Q. Pham, Dung T. Vu, Anh Quoc Nguyen\",\"doi\":\"10.32827/ijphcs.6.1.160\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Subject and method: The study obtained feedback from inpatients, measure consumers’ perceptions of healthcare quality in both functional and technical quality including, using the SERVQUAL instrument with five generic dimensions (the original 22 scores instruments) for functional quality to combinate with the 8 dimensions for technical quality; Beside, measure inpatients satisfaction by Tool of Victorian Patient Satisfaction Monitor (VPSM) with 6 origin dimensions (25 scores instruments). Survey on Vietnam National Heart Institute at Bachmai Hospital in Vietnam. The study refers to the period one month from January to February 2014.\",\"PeriodicalId\":14315,\"journal\":{\"name\":\"International Journal of Public Health and Clinical Sciences\",\"volume\":\"26 1\",\"pages\":\"\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2019-03-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"International Journal of Public Health and Clinical Sciences\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.32827/ijphcs.6.1.160\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Public Health and Clinical Sciences","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.32827/ijphcs.6.1.160","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
THE NEW TOOL AND RELATIONSHIP BETWEEN SERVICE QUALITY AND INPATIENT SATISFACTION IN MEASURING HEALTHCARE QUALITY
Subject and method: The study obtained feedback from inpatients, measure consumers’ perceptions of healthcare quality in both functional and technical quality including, using the SERVQUAL instrument with five generic dimensions (the original 22 scores instruments) for functional quality to combinate with the 8 dimensions for technical quality; Beside, measure inpatients satisfaction by Tool of Victorian Patient Satisfaction Monitor (VPSM) with 6 origin dimensions (25 scores instruments). Survey on Vietnam National Heart Institute at Bachmai Hospital in Vietnam. The study refers to the period one month from January to February 2014.
京公网安备 11010802042870号
京ICP备2023020795号-1
分享
求助内容：
应助结果提醒方式：
扫码关注我们
