Improvement Realized Through Digitized Engineering Business Process

Engineering Division provides services & support to Operations and Projects. Division develops deliverable / report / recommendation for various studies, operation issues related to Engineering, root cause analysis, etc. Division receives an average of five request in a week. Division is handling 175+ studies at a time with support of multiple discipline Engineers within division and are in different stages. The division was handling the complete business process manually with dedicated resources to track the review, approval, execution and progress monitor. It was difficult to track all the steps since the information were scattered with many stakeholders and manual entries are not robust / fool proof. The manual control was insufficient to manage document movement, monitoring engineering activities and progress. This paper highlights the methodology used to digitalize the business process and also the improvement / benefit realized.