公共服务动机对区级政府综合行政服务的影响

Mashuri H. Tahili
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引用次数: 2

摘要

本文旨在分析公共服务动机对中苏拉威西省邦盖县新邦拉雅县地区综合行政服务(PATEN)的影响。许多研究只分析了公共服务动机和绩效的结果。同时,本文运用由任务绩效、绩效情境和反生产行为三个维度构成的个体工作绩效理论,重点考察了基于Perry公共政策制定吸引力、公共职责吸引力、同情心和地区综合行政服务自我牺牲四个维度的公共服务动机之间的关系。研究方法是定量的,通过使用目的技术对195个样本进行调查。使用结构方程模型对数据进行分析。研究结果表明,在中苏拉威西省邦盖县新邦拉雅区政府,公共服务动机对地区综合行政服务(PATEN)有显著影响。本研究结果证实了公共服务动机理论得出的CMIN值= 406.681,Significance = 0,00001, Df = 221, Ratio = 1.840, PCFI = 0.655, PNFI = 0.517, RMSEA = 0.066。公共服务动机最具影响力的指标是(1)对公民义务的承诺(0.94);(2)自我牺牲(0.83);(3)同情心(0.79);对公共政策制定的吸引力(0.38)。据估计,中苏拉威西省邦盖县新邦拉雅县政府的地区综合行政服务(PATEN)的公共服务动机变量将增加约44.6%。
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The Effect of Public Service Motivation on Integrated Administration Services at District Level of Government
This article seeks to analyze the effect of public service motivation on district integrated administration service (PATEN) at Simpang Raya District in Banggai Regency, Central Sulawesi Province. Many researches only analyzed the outcomes of public service motivation and performance. Meanwhile, this article focuses on investigating the association between public service motivation based on Perry’s theory involved four dimensions, such as attractive in public policy making, attractive commitment to public duties, compassion, and self sacrifice toward district integrated administration service by using the theory of Individual Work Performance (IWP) consisting of three dimensions, namely, task performance, performance contextual, and counterproductive behavior. The research approach is quantitative by means of a survey conducted over 195 samples which are gained by using purposive technique. Uses data are analyzed using structural equation modelling. The research findings show that public service motivation is significantly influenced towards the district integrated administration service (PATEN) at Government of Simpang Raya District in Banggai Regency, Central Sulawesi Province. The results of this research confirmed that Public Service Motivation theory found that value of CMIN = 406.681, Significance = 0,00001, Df = 221, Ratio = 1.840, PCFI = 0.655, PNFI = 0.517, and RMSEA = 0.066. The most influential indicators of public service motivation are (1) commitment to civic duties (0.94); (2) self sacrifice (0.83); (3) compassions (0.79); and (4) attractive to public policy making (0.38). The public service motivation variable is estimated to gain by approximately 44,6% to district integrated administration service (PATEN) at government of Simpang Raya District in Banggai Regency, Central Sulawesi Province.
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