Exploring Key Quality Indicators (KQIS) in Green Office Buildings Through Pareto Analysis

Abstract Ensuring higher user satisfaction while reducing building energy consumption is one of the challenges faced by the green building industry since quality comes into view at the level of responding to the environmental and sustainable expectations, health, and comfort needs of green building users. The main objective of this study is to explore the quality indicators in green office buildings. It attempts to answer the question: What are the key quality indicators in evaluating user satisfaction during the operational stage of green office buildings? To that end, a systematic case study review and Pareto analysis are used as a methodological approach. Firstly, a literature review was conducted to determine the quality indicators. Following that, the Pareto analysis was used to find key quality indicators in the literature dataset according to their occurrence frequencies. Finally, the study identified a total of 37 quality indicators and concluded by presenting 23 key quality indicators (kQIs) affecting satisfaction in green office buildings. This study draws attention to the fact that user-oriented quality improvement by getting feedback from the user experiences is inevitable for achieving sustainability goals in green office buildings. It contributes to understanding quality indicators for assessing and enhancing user satisfaction in green office buildings and fills the knowledge gap in the quality improvement of green office buildings.