Designing the Model of Student Support System in the Virtual Learning Environment: A Necessity in the Face of the Corona Crisis

©2021 Guilan University of Medical Sciences ABSTACT Introduction: Process of e-learning in universities because of coronavirus (Covid19) outbreak was developed. Since the success of students in this type of education requires appropriate and effective support, the present study has been done to develop a model of support system in virtual learning environment in medical universities. Methods: This is an applied qualitative research. To design the model, data obtained from searching information sources in the period of 1990 to 2020 was used as well as thematic analysis to analyze the results of interviews with experts. The validity and reliability of the interview data were confirmed based on Lincol & Guba evaluative criteria. Based on the data, the model of the student support system of medical universities in the virtual learning environment was developed by creative mental synthesis. Results: In this model, seven key supports have been introduced as important dimensions of the student support system in the virtual education environment. in addition to student support, professors and staff need to be supported. Also, student support before, during, and after graduation is required for students' success in this model. Conclusion: According to the research findings, since the necessity of student support system in the environment of e-learning and virtual learning is inevitable for students' academic success, therefore, it is recommended that university officials and administrators use the results of this study to implement a student support system in the virtual learning environment at their university.