铁路营运公司在中断期间的客户服务系统分析:游戏化前线员工发展的概念需求

{"title":"铁路营运公司在中断期间的客户服务系统分析:游戏化前线员工发展的概念需求","authors":"B. Clegg, Richard Orme, C. Owen, P. Albores","doi":"10.1016/j.jrtpm.2017.12.002","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":14684,"journal":{"name":"J. Rail Transp. Plan. Manag.","volume":"16 1","pages":"56-77"},"PeriodicalIF":0.0000,"publicationDate":"2018-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"9","resultStr":"{\"title\":\"Analysis of a train-operating company's customer service system during disruptions: Conceptual requirements for gamifying frontline staff development\",\"authors\":\"B. Clegg, Richard Orme, C. Owen, P. Albores\",\"doi\":\"10.1016/j.jrtpm.2017.12.002\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"\",\"PeriodicalId\":14684,\"journal\":{\"name\":\"J. Rail Transp. Plan. Manag.\",\"volume\":\"16 1\",\"pages\":\"56-77\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2018-01-05\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"9\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"J. Rail Transp. Plan. Manag.\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1016/j.jrtpm.2017.12.002\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"J. Rail Transp. Plan. Manag.","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1016/j.jrtpm.2017.12.002","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}