目标企业采用it服务管理的因素和实施步骤

2009 Third Asia International Conference on Modelling & Simulation Pub Date : 2009-05-25 DOI:10.1109/AMS.2009.114

Masarat Ayat, Mohammad Sharifi, S. Sahibuddin, S. Ibrahim

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引用次数: 33

摘要

ITIL是当今大多数组织中使用最广泛的IT框架。许多公共和私有IT组织都对ITIL有良好的印象，并试图将ITIL引入自己的业务中。然而，ITIL实现面临着目标组织接受它作为一个完整框架的一些问题。此外，在目标组织中实现此框架还有几个步骤。本文首先试图澄清这些主要问题，然后提出在目标组织中实施ITIL的成熟指南。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Adoption Factors and Implementation Steps of ITSM in the Target

ITIL is the most widely used IT framework in most organizations nowadays. Many public and private IT organizations have good impressions and attempt to adopt ITIL into their own businesses. However, the ITIL implementation faces some issues by the target organizations to accept this as a complete framework. In addition, there are several steps to implement this framework in the target organizations. This paper tries at first to clarify each of these major issues and then suggest a mature guideline on the implementation of ITIL in the target organizations.

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2009 Third Asia International Conference on Modelling & Simulation

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