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Public leisure facilities: managing customer expectations
This paper examines the impact of customer expectations on the management of public leisure services, arguing that public leisure providers will need to shift their attention from the management of service quality, to focus on the management of customer expectations of their services.
期刊介绍：
Municipal Engineer publishes international peer reviewed research, best practice, case study and project papers reports. The journal proudly enjoys an international readership and actively encourages international Panel members and authors. The journal covers the effect of civil engineering on local community such as technical issues, political interface and community participation, the sustainability agenda, cultural context, and the key dimensions of procurement, management and finance. This also includes public services, utilities, and transport. Research needs to be transferable and of interest to a wide international audience. Please ensure that municipal aspects are considered in all submissions. We are happy to consider research papers/reviews/briefing articles.
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