探索港口绩效的影响

V.Jenifer and D.Sandra
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引用次数: 0

摘要

本研究旨在测量旅客对办理登机手续设施、便利设施、候机楼设施和机场可用性设施等因素对其访问机场的重要性的感知,以及他们对特定设施的绩效和绩效差距的感知位置。使用意向切片系统,收集科钦国际机场有限公司离港旅客的数据。本文采用探索性因子分析和确认性因子分析方法,结合结构方程,建立了一套改进的显著性绩效分析系统。对于分析,最初的输入模型是利用板建立的。这个原始模型经过改进,达到最终模型。本文通过对旅客对机场设施的重要性和绩效理解的实证研究,检验了改进的ipaa和差距分析在设施绩效位置维度上的有效性和合理性。差距分析结果表明,除检票设施外,旅客对设施的重视程度与满意度之间存在差距,机场管理部门应进一步关注机场的复杂运营。
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Exploring the Impact of Port Performance
This study aims to measure passengers perception of the significance of the factors of check- in establishment, amenities, terminal establishments, and airport availability establishment with regard to their visit to the airport and their perceived position of performance of the particular establishment and the performing gap. Using intentional slice system, data was collected from the departing passengers of the Cochin International Airport Limited. A modified significance performance analysis system is developed using exploratory and confirmational factor analysis styles with the help of structural equations for the purpose of this study. For the analysis, originally an input model was developed by using plates. This original model is meliorated to reach the final model. An empirical case study of the comprehensions of the passengers about the significance and performance of the establishments at the airport is handed in this paper to test the effectiveness and felicity of the modified IPA and gap analysis in the dimension of the position of performance of a establishment. Result of the gap analysis shows that except the check- in complexes there's a gap between significance and satisfaction situations of passengers in respect of the establishments and, the airport authorities should give further attention to the complex operation at the airport.
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