Production Model to Increase the Level of Order Fulfillment through the Implementation of Lean Tools and Ergonomics in SMEs of the Textile Sector

This research work was born from a common problem in most textile manufacturing companies, which is the non-fulfillment of orders. A Peruvian textile manufacturing company dedicated to the production of baby clothes was taken as a case study. In this case study, an in-depth diagnosis will be carried out to identify the causes that lead to the company's inability to fulfill orders on the defined dates. Once the causes have been identified, we will proceed to evaluate the methodologies to be implemented to increase the order fulfillment indicator. The most relevant indicators to know if the objective for which the research was carried out was met are order fulfillment, which the current KPI was 71.31% and with the improvement turned out to be 81.32%; machine availability, which the initial diagnosis was 81.5% and the final diagnosis was 89.28%; efficiency in the ironing area, which started with 87.88% and ended with 92%; and finally the percentage of a defective product, which started with 10% in the stamping area and 12% in the cleaning area and ended with 5% in both areas.