The three levels of digital divide in East EU countries

This article brings to light significant insights into the three levels of digital divide in the particular setting of East EU. It discusses and analyses indicators related to the spread and use of the Internet (first level of digital divide), the level of digital skills (second level of digital divide), and digital services used by citizens in East EU countries to improve their quality of life (third level of digital divide). The article specifically focuses on the third level of digital divide, by analysing, on a macro level, three tangible outcomes, namely eGovernment service completion and use, eHealth in terms of seeking health related information and interacting with practitioners online, and eCommerce. Data from Eurostat, including digital scorecard and other reports, showed clear discrepancies among countries of East Europe, as well as distinct difference between some countries and overall European Union averages, suggesting the existence of two groups of countries, one as high performance in terms of services offered and high growth in terms of use, and the second is at medium performance in terms of services offered, and low in terms of growth and use.