Taking a closer look at indoor route guidance; usability study to compare an adapted and non-adapted mobile prototype

ABSTRACT As indoor wayfinding can be very challenging, adapted systems, which adapt the route instruction type, are being developed to facilitate more supportive indoor route guidance. In this study, such a system has been developed based on the results of an online survey. This adapted system was compared with a non-adapted system by use of eye tracking, position tracking, an orientation test and a questionnaire. The results revealed that using symbols instead of photos reduced the imposed cognitive load, while using 3D-simulations instead of photos improved the environmental awareness. This resulted in less wayfinding errors with the adapted system, compared to the non-adapted system. Therefore, the present study provides additional evidence on the benefits of adapted systems for indoor route guidance.