Assessment of Dynamic Object Information Utilization Service in a Control Center for Each Urban Scale via Fuzzy AHP

Recently, the demand for citizen-sensible service solutions such as traffic, crime prevention, and disasters in smart cities is increasing. In order to provide technology-based smart city services, local government control centers could be utilized. Accordingly, this paper presented a method for selecting a control center-based dynamic object information utilization service model through in-depth interviews with 26 related local government control center operation personnel. A comparative analysis according to the size of the local government to which the evaluator belongs was also performed. As a methodology, Fuzzy AHP was used, which can support rational decision-making by mathematically expressing ambiguous phenomena such as subjective and uncertain judgments. The summary of the research results is as follows. Services related to recent incidents in South Korea (e.g., school zone traffic accidents and lowland inundation) were identified as very important. These social issues are significant factors in policy decisions. In comparing the results for each urban scale, the importance of pedestrian safety services on backside roads and main road traffic services was found to be important in the metropolitan area and regional, medium, and small cities, respectively. This was attributed to metropolitan cities with high population density, and medium and small cities experiencing alienated traffic information. In metropolitan areas, new services are highly important owing to the demand for a more scientific control service and future mobility based on a sound control infrastructure. In medium and small cities, facility management services were assessed relatively highly owing to the poor conditions of regional cities with a lack of supervising personnel in the field and a lack of surveillance system infrastructure. This paper was able to confirm the difference in service preference by city size, and it is necessary to select the optimal service model considering these results.