贸易营销作为广告管理和顾客忠诚度管理的工具

R. Boiko, Zinayida Andrushkevych
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引用次数: 0

摘要

本文强调了利用贸易营销作为管理消费者忠诚度的最有效的广告管理工具之一的主要问题。这表明了在企业市场关系条件下本课题的相关性。对参与研究这些问题的科学家的工作进行了分析,并挑出了研究不足的方面。人们注意到,目前乌克兰零售贸易机构市场竞争加剧的趋势要求企业加紧努力,以激励消费者进行购买并保持其忠诚度。重点放在这样一个事实,即使用贸易营销工具的目的是增加商品对最终消费者的消费价值。指出了贸易营销工具所针对的目标受众。考虑了针对目标受众的贸易营销的主要工具及其现代贸易营销工具。指出了基于贸易营销的零售企业活动管理中商品销售的特殊地位。制定指标,确定在零售企业活动中实施贸易营销工具的有效性。根据实施地点和应用方法,阐述了贸易营销的主要工具。值得注意的是,每年都有一些营销工具失去效力,而另一些则变得更加重要。会议强调,由于COVID-19引发的检疫限制,远程非接触式销售变得尤为重要,这促进了新的贸易营销工具的出现。为了找出工作中存在的问题,公司通过对消费者对其产品的调查进行了市场调研。在研究之初,我们对企业的情况提出了几个假设。作为研究的结果,一些假设得到了证实,一些假设被反驳。结论是,在零售贸易机构的活动中开发和实施贸易营销工具将有助于保留现有客户并吸引新客户,刺激买家重复购买,形成对机构的情感依恋和客户忠诚度,改善机构的广告和沟通政策,增加销售额。
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TRADE MARKETING AS A TOOL FOR ADVERTIZING MANAGEMENT AND CUSTOMER LOYALTY MANAGEMENT
The article highlights the main problems of using trade marketing as one of the most effective advertizing management tools for managing consumer loyalty. It is indicated on the relevance of the topic under conditions of market relations for enterprises. The works of scientists involved in the study of these issues have been analyzed, and insufficiently investigated aspects are singled out. It is noted that current trends to increase competition in the market of retail trade establishments in Ukraine require enterprises to intensify efforts in order to motivate consumers to make a purchase and maintain their loyalty. Emphasis is placed on the fact that the use of trade marketing tools is aimed at increasing the consumer value of goods for end consumers. The target audience to which trade marketing tools are directed is indicated. The main tools of trade marketing for the target audience to which they are directed and its modern trade marketing tools are considered. A special place of merchandising in the management of the activities of a retail enterprise based on trade marketing is indicated. Formulated indicators, which determine the effectiveness of the implementation of trade marketing tools in the activities of retail enterprises. The main tools of trade marketing are illustrated depending on the place of implementation and method of application. It is noted that every year some marketing tools lose their effectiveness, others become more important.It was emphasized that due to quarantine restrictions triggered by COVID-19, remote, contactless sales became especially relevant, which contributed to the emergence of new trade marketing tools. To identify problems in the work of the company was conducted marketing research through a survey of consumers of its products. At the beginning of the study, we put forward several hypotheses about the situation at the enterprise. As a result of the study, some hypotheses were confirmed and some were refuted. It was concluded that the development and implementation of trade marketing tools in the activities of a retail trade institution will contribute to retaining existing customers and attracting new ones, stimulating buyers to make repeat purchases, forming emotional attachment and customer loyalty to the institution, improving the advertising and communication policy of the institution, increasing sales.
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审稿时长
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