Impact of High Commitment HRM Practices on the Non-Academic Staff Performance: Mediating Role of Affective Commitment and Job Satisfaction

Purpose: The purpose of this study is to scrutinize the relationship between non-academic staff and student support services by developing a conceptual model of the mediation impact of affective commitment and job satisfaction on the relationship between high commitment HRM practices and non-academic staff performance. Design/Methodology/Approach:      For this study, primary data has been collected from survey methods of 250 respondents from non-academic staff and students of HEIs in public and private sectors. In order to examine the mediating mechanism of variables, 8 hypotheses were constructed based on the conceptual model and literature study and tested using the SPSS 25 and Smart PLS using the bootstrapping approach. Findings: The study's findings demonstrate that high-commitment HRM practices have a statistically significant influence on non-academic staff perceptions of behavioral outcomes such as affective commitment and satisfaction. Likewise, the extracted results show a statistically positive association between non-academic performance and student support services. Implication/Originality/Value: HEIs carry out HCHRPs, they will be able to replicate the level of organizational commitment and job satisfaction of their administrative staff which lead to student support services.