{"title":"应急管理人员对大规模通知系统的有效性和局限性的认识:一项混合方法研究","authors":"William V. Pelfrey","doi":"10.1515/jhsem-2019-0070","DOIUrl":null,"url":null,"abstract":"Abstract Disasters can move quickly. Effective communication is a critical resource that can significantly enhance public safety. A mass notification system (MNS) uses text messaging to inform constituents of crisis, provide recommendations, connect to resources, and has the advantage of speed. Limited research has been conducted on the variables that influence the effectiveness, utilization, and perceptions of MNS. The extant study employs a multi-method approach to advance the scholarly knowledge on MNS. All emergency managers in a state were surveyed on issues of MNS enrollment, utilization, and brand. A subgroup of emergency managers were then interviewed to provide depth to the survey findings. Key findings indicate wide variability in MNS usage, little relationship between population size and enrollment, and a high perceived importance of MNS as a communication modality. Policy implications and recommendations are offered.","PeriodicalId":46847,"journal":{"name":"Journal of Homeland Security and Emergency Management","volume":null,"pages":null},"PeriodicalIF":0.7000,"publicationDate":"2020-09-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"3","resultStr":"{\"title\":\"Emergency Manager Perceptions of the Effectiveness and Limitations of Mass Notification Systems: A Mixed Method Study\",\"authors\":\"William V. Pelfrey\",\"doi\":\"10.1515/jhsem-2019-0070\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Abstract Disasters can move quickly. Effective communication is a critical resource that can significantly enhance public safety. A mass notification system (MNS) uses text messaging to inform constituents of crisis, provide recommendations, connect to resources, and has the advantage of speed. Limited research has been conducted on the variables that influence the effectiveness, utilization, and perceptions of MNS. The extant study employs a multi-method approach to advance the scholarly knowledge on MNS. All emergency managers in a state were surveyed on issues of MNS enrollment, utilization, and brand. A subgroup of emergency managers were then interviewed to provide depth to the survey findings. Key findings indicate wide variability in MNS usage, little relationship between population size and enrollment, and a high perceived importance of MNS as a communication modality. Policy implications and recommendations are offered.\",\"PeriodicalId\":46847,\"journal\":{\"name\":\"Journal of Homeland Security and Emergency Management\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":0.7000,\"publicationDate\":\"2020-09-17\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"3\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal of Homeland Security and Emergency Management\",\"FirstCategoryId\":\"91\",\"ListUrlMain\":\"https://doi.org/10.1515/jhsem-2019-0070\",\"RegionNum\":4,\"RegionCategory\":\"管理学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q4\",\"JCRName\":\"PUBLIC ADMINISTRATION\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Homeland Security and Emergency Management","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.1515/jhsem-2019-0070","RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"PUBLIC ADMINISTRATION","Score":null,"Total":0}
Emergency Manager Perceptions of the Effectiveness and Limitations of Mass Notification Systems: A Mixed Method Study
Abstract Disasters can move quickly. Effective communication is a critical resource that can significantly enhance public safety. A mass notification system (MNS) uses text messaging to inform constituents of crisis, provide recommendations, connect to resources, and has the advantage of speed. Limited research has been conducted on the variables that influence the effectiveness, utilization, and perceptions of MNS. The extant study employs a multi-method approach to advance the scholarly knowledge on MNS. All emergency managers in a state were surveyed on issues of MNS enrollment, utilization, and brand. A subgroup of emergency managers were then interviewed to provide depth to the survey findings. Key findings indicate wide variability in MNS usage, little relationship between population size and enrollment, and a high perceived importance of MNS as a communication modality. Policy implications and recommendations are offered.
期刊介绍:
The Journal of Homeland Security and Emergency Management publishes original, innovative, and timely articles describing research or practice in the fields of homeland security and emergency management. JHSEM publishes not only peer-reviewed articles, but also news and communiqués from researchers and practitioners, and book/media reviews. Content comes from a broad array of authors representing many professions, including emergency management, engineering, political science and policy, decision science, and health and medicine, as well as from emergency management and homeland security practitioners.